Maintenance Operations Review & Improvements
Client: Country Heritage Feeds
Completed: 2021
CMMS & Master Data Alignment + Maintenance planning and improvement initiatives
Scope
Maintenance operational review focused on strategies, CMMS system health, PM compliance and work standards & practices.
Challenges
- Low plant reliability and a limited understanding of the applicability, benefits, and costs associated with adopting maintenance best practices.
- High company growth targets combined with a lean operational strategy, alongside strict auditing, compliance, and traceability requirements.
- A diverse workforce that relies heavily on on-the-job training and informal knowledge transfer.
- Gaps in foundational maintenance management practices, including record keeping, reporting, asset hierarchy structure, and naming conventions.
- Traditional document management methods with low compliance, leading to siloed information and individually retained knowledge.
- Limited digital systems or inconsistent use of existing systems, impacting data accuracy and decision-making. Need for ongoing client education.
Solutions
- Managed custom Computerised Maintenance Management System (CMMS) development and implemented a cost-effective Document Management system.
- Established an asset hierarchy, naming convention and process flow diagrams. Also used this to develop technical training packs.
- Client-side education and training across duration of project for ease of implementation and sustained results.
Outcomes
- Organisation gained the foundations for disciplined maintenance management.
- CMMS implementation was de-risked with the plant’s new conventional and tailored systems.
- On-boarding and training was simplified through new supporting systems (CMMS, Document Management and drawings).
- Client capability to improve their operation was strengthened.
How we work ![]()

